Shipping Policy

Shipping Information

At Cosplay Boots Store, we are dedicated to getting your high-quality cosplay footwear and accessories to you as quickly and efficiently as possible. We ship globally (excluding some remote areas and parts of Asia).

Order Processing

Please allow 1-2 business days for us to process your order before it is shipped. During peak seasons or sales, processing times may be slightly longer.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

• Standard Shipping: Shipped via DHL or FedEx.
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment.
• Free Shipping: Shipped via EMS for orders over $50.
  • Cost: Free!
  • Delivery Time: 15-25 business days after shipment.

Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs processing or weather delays.

Returns & Exchanges Policy

Your satisfaction is our top priority. We want you to love your cosplay gear from series like .Hack, Adventure Time, or 86 Eighty Six. If something isn’t right, our straightforward returns process is here to help.

Return Eligibility

To be eligible for a return or exchange:

• You must contact us to request a return within 15 days of receiving your order.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Proof of purchase (your order number) is required.

How to Initiate a Return or Exchange

Follow these simple steps:

1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
2. Get Your RMA: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
3. Pack and Ship: Securely package the item(s) with the RMA number clearly visible on the outside. Ship it to our warehouse address provided in the instructions.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent) or defective merchandise. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of returned items.

Refund Process

Once we receive and inspect your returned item:

• We will process your refund within 5-7 business days.
• Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Please allow 7-10 business days for the refund to appear on your account, depending on your financial institution.
• Please note: Original shipping costs are non-refundable.

Exchanges

We are happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we will issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and provide a prepaid shipping label.

Return Request Email Template

To make things easier, use this template when emailing us:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Cosplay Boots Store Support Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify]

I have read and understand the Returns & Exchanges policy on your website.

Please send me the return instructions and RMA number.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number - Optional]