Welcome to our FAQ section! We’ve compiled a list of common questions to help you with your cosplay shopping experience. Whether you’re curious about our products, shipping, or returns, you’ll find the answers below. If you need further assistance, our support team is always here to help!

Product Questions

Q: What types of products do you offer?
A: We specialize in high-quality cosplay footwear (boots and shoes) and accessories inspired by popular anime, manga, and gaming series. Our collection includes items from series like .Hack, 07-Ghost, 86 Eighty Six, Adventure Time, and many more!
Q: Are your products authentic and of good quality?
A: Absolutely! We are committed to providing authentic, durable, and comfortable cosplay gear. Each item undergoes a strict quality check before shipping to ensure it meets our standards and helps bring your favorite characters to life.

Shipping & Delivery

Q: Where do you ship to?
A: We ship globally to most countries! However, due to logistical constraints, we are unable to deliver to some remote areas in Asia and other regions. You can check your eligibility during checkout.
Q: What are my shipping options?
A: We offer two convenient options:
– Standard Shipping: $12.95 via DHL or FedEx. Delivery takes 10-15 days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS. Delivery takes 15-25 days after dispatch.
Q: How long does order processing take?
A: We process orders within 1-2 business days. This includes quality checks and careful packaging to ensure your items arrive in perfect condition.

Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Is my payment information secure?
A: Yes! We use secure encryption technology to protect your personal and payment information. Your data is safe with us.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of receipt. Items must be unused and in their original packaging. Please contact us at [email protected] to initiate a return.
Q: What if my item is defective or incorrect?
A: If you receive a defective or wrong item, please contact us immediately. We will cover the return shipping costs and send a replacement or issue a refund.

Account & Orders

Q: How can I check my order status?
A: Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your package’s journey. If you have any issues, feel free to reach out to us!
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery, so modifications or cancellations may not be possible once the order is being processed. Please contact us as soon as possible if you need to make changes.
Still have questions? Contact our friendly support team at [email protected]!
We’re here to help you create unforgettable cosplay moments.